Home Robotics Services1X’s NEO, a humanoid robot built for household chores, has a published consumer price: $20,000 to own, with a 3-year warranty, or $499 a month by subscription. 1X says US deliveries start in 2026. As of this review we had not found confirmation that customers have received one, and 1X has not published maintenance or repair terms.
Last reviewed: October 2026. This page covers only what manufacturers have published. Expect it to change as products ship.
1X NEO: what 1X has published
- Price: $20,000 for Early Access ownership, or $499 a month for the Standard subscription.
- Deposit: $200, described as fully refundable.
- Warranty: 3 years with Early Access ownership. The order page lists no warranty for the subscription.
- Support: Early Access includes “Premium Support,” which the order page does not define.
- Delivery: 1X says US deliveries start in 2026 and other markets from 2027. Its April 30, 2026 factory announcement still described first customer shipments as planned for 2026, and Dezeen reported in April 2026 that deliveries had not yet begun.
- Remote help: for chores NEO does not know, owners can schedule a 1X Expert to guide it remotely.
- Care: the soft suit and shoes are machine washable.
The only service detail we found is in NEO’s specifications, which rate its tendon drives for 2,000,000 load cycles at nominal load and 100,000 at peak load, with “1 day service replacement.”
What has not been published
- Maintenance schedules and running costs. 1X’s product page lists these as FAQ questions, but we did not find published answers.
- Repair terms after the warranty, and where repairs are done.
- Setup or installation fees.
- Guidance on insuring a home humanoid.
Questions to ask before ordering
- What does the warranty cover, and for how long, on both purchase and subscription?
- Who repairs the robot after the warranty, and where?
- Is there a home visit, or does the robot ship back?
- What happens to the robot if the company stops supporting it?
- When can a remote operator see inside your home, and how is that scheduled?
Frequently asked questions
Can I buy a home humanoid robot today?
You can order 1X’s NEO with a $200 refundable deposit. 1X says deliveries start in 2026.
Who repairs humanoid robots?
For home humanoids, the answer is still taking shape. 1X has not published how NEO repairs will be handled. Independent field-service companies are getting ready: Robo Reliance, a Colorado company founded in 2024, says it provides third-party installation, maintenance, and repair for humanoid robots in businesses and homes across the United States, and that the first home humanoids are on the way. It does not name the humanoid models it supports or publish prices. Who repairs home robots explains how service works for the robots already in homes.
Related guides
- Who Repairs Home Robots?
- Independent Robot Repair Shops and Installers
- Home Robot Service Prices: The Published Price Index
- Robot Battery Replacement Cost: Vacuums, Mowers, and Pool Cleaners
- Home Robot Warranties Compared
- Home Robot Parts Price Tracker
- Robot Warranty Checker
- Does a Robot Warranty Transfer to a Used Buyer?
- Home Robot Service Glossary
Sources
- 1X: NEO order page
- 1X: NEO product page
- 1X: NEO launch announcement, October 28, 2025
- 1X: NEO factory announcement, April 30, 2026
- Dezeen: inside 1X’s factory, April 23, 2026
- Robo Reliance: humanoid robots
- Robo Reliance: frequently asked questions
Home Robotics Services is an independent reference site. It is not affiliated with 1X, Robo Reliance, or any robot maker.