Home Robotics ServicesEcovacs Deebot robot vacuums bought in the US or Canada carry a 12-month warranty, or 3 months for certified refurbished units. The warranty treats batteries and side brushes as consumable parts and excludes them unless a defect caused the failure. Ecovacs also sells 1-year and 2-year Ecovacs Care plans, run by Servify, that do cover battery failure after the warranty ends.
Last reviewed: October 2026. Warranty terms come from Ecovacs’ US support pages.
Ecovacs warranty
- Length: 12 months from purchase for new products bought and used in the US and Canada, and 3 months for certified refurbished products.
- Battery: Ecovacs lists batteries among the consumable parts “designed to diminish over time,” which the warranty excludes unless a defect causes the failure.
- Also not covered: side brushes and other consumables, cosmetic damage, normal wear, and incompatible third-party parts.
- To claim: email Ecovacs customer service at customerservice@ecovacs.com, and be ready to show the date you bought the robot.
Is yours still covered? Enter your purchase date in the robot warranty checker to see when coverage ends.
Ecovacs Care plans
Ecovacs sells 1-year and 2-year Ecovacs Care plans that start when the manufacturer warranty ends. Ecovacs says they cover mechanical breakdown, battery failure, and power surges, with no service fees. They are run by Servify: claims go through ecovacs.servify.com, 1-833-313-3331, or ecovacscare@servify.com, and the plan must be activated through an email from Servify. Ecovacs does not list plan prices on its support page; they depend on the model.
After the warranty
- Mail-in repair. iFixRobot lists Ecovacs among the brands it repairs, offers free diagnostics, and backs repairs and new parts with a 200-day warranty. Its site does not say it is authorized by Ecovacs.
- Replace the battery yourself. Batterymart lists a non-OEM replacement battery for many Deebot models, including the T8, T9, T10, T20 Omni, T30 Omni, N10, N20, N30 Omni, and X1 Omni, at $67.95.
- Replace the robot. Compare any repair quote with the price of a new robot.
The robot vacuum repair guide covers diagnosing faults and comparing quotes, and robot battery replacement costs compares other brands.
Seeing an error number? See Ecovacs Deebot error codes.
Frequently asked questions
How long is the Ecovacs Deebot warranty?
12 months for new robots bought in the US or Canada, and 3 months for certified refurbished robots.
Does the Ecovacs warranty cover the battery?
Not normally. Ecovacs treats batteries as consumable parts and excludes them unless a defect caused the failure. Its paid Ecovacs Care plans do cover battery failure after the warranty ends.
Who repairs Ecovacs robots?
Ecovacs customer service handles warranty claims, Servify handles Ecovacs Care claims, and independent mail-in shops repair Deebots after the warranty. Who repairs home robots compares the options.
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Sources
- Ecovacs US: limited warranty
- Ecovacs US: extended warranty service (Ecovacs Care)
- Batterymart: replacement Ecovacs battery
- iFixRobot
Home Robotics Services is an independent reference site. It is not affiliated with Ecovacs, Servify, or any repair shop named here.