Polaris Freedom Warranty: Length, Battery Coverage, and Claims

Retailers list the Polaris Freedom cordless cleaner with a 2-year limited warranty, and Polaris’s own warranty document gives robotic cleaners 2 years, but that document never names the Freedom. It has no separate battery period and its exclusions list “dead batteries,” so ask before assuming a worn battery is covered. The warranty goes to the first retail purchaser only and is not transferable, and a claim starts with the dealer who sold the cleaner, then Polaris support at 800-822-7933 or productsupport@fluidra.com.

Last reviewed: October 2026. Warranty terms come from the Polaris Limited Warranty document (labeled H0355004 Rev G, copyright 2020) as hosted by two retailers, and from three retailer listings. We could not open Polaris’s own warranty page.

What the warranty document says

Length: “Polaris robotic cleaners are warranted for two (2) years.” One copy also lists battery-powered pool robotic cleaners at 2 years, battery-powered spa robotic cleaners at 1 year, and commercial robotic cleaners at 3 years.
Covered: manufacturing defects in materials and workmanship. The remedy is replacing the defective product or its parts.
Replacement parts: free replacement parts are covered only until the original warranty ends. Parts you buy are covered for 90 days.
Who it covers: the first retail purchaser only. It is not transferable and does not apply if the product is moved from its original installation site.
Where: products bought and used in the 50 United States and Canada.
Installation: coverage applies when the product is installed and serviced by a licensed, qualified contractor where local rules require one. Otherwise the installer needs enough professional experience.

The document does not name the Freedom, Freedom Plus, or any other model, and it carries no date beyond the copyright year.

What retailers say about the Freedom

Leslie’s, Freedom Plus: “Two (2) Year Limited Warranty on Product, see Owner’s Manual for a full description of warranty claims and coverage details.” It lists no separate battery or charger coverage.
Club Piscine (Canada), Freedom: “2 years limited warranty,” with no separate battery or charger terms.
ePoolSupply, Freedom: states no length. It says warranty coverage, registration, and service terms come directly from the manufacturer.

These listings are the sellers’ summaries. The owner’s manual and Polaris’s terms decide what is covered.

Battery coverage

The warranty document has no battery period of its own. Battery-powered cleaners fall under the cleaner term.
Its exclusions list “dead batteries” among electrical causes, so a battery that has simply worn out may not be covered.
None of the three listings says what a replacement battery costs or whether one is sold separately.

Ask Polaris support whether a failing Freedom battery inside 2 years counts as a defect, and get the answer in writing. For battery costs on other robots, see robot battery replacement costs.

What is not covered

Wear items such as bags, filter canisters, tires, sweep hoses, brushes, and footpads.
Cosmetic damage and discoloration.
Improper installation or maintenance, and water chemistry outside the normal range.
Non-factory parts, weather damage, and electrical or plumbing faults.
Use of a residential product in a commercial setting.
Labor, shipping, and incidental or consequential damage.

How to make a claim

Contact the dealer who sold you the cleaner. The document says the dealer will contact the factory for instructions.
Have your proof of purchase, model number, serial number, retail purchase date, and installation date ready.
If the dealer is not available, contact Polaris support at fluidraUSA.com, productsupport@fluidra.com, or 800-822-7933. In Canada, use fluidra.ca/support.
Returned parts need a Returned Material Authorization number.

Some pool stores only service the cleaners they sold, so buying from a local dealer can make claims easier. See Polaris robotic pool cleaner repair for costs after the warranty ends.

Frequently asked questions

How long is the Polaris Freedom warranty?

Leslie’s and Club Piscine list 2 years for the Freedom line. Polaris’s warranty document gives robotic cleaners 2 years but does not name the Freedom, so check your owner’s manual.

Does the Polaris warranty cover the battery?

There is no separate battery term, and “dead batteries” appear in the exclusions. Ask Polaris support before relying on it.

Can I transfer the Polaris warranty to a buyer?

No. The document says it is limited to the first retail purchaser and is not transferable. See whether a robot warranty transfers.

Who do I call for a Polaris warranty claim?

Start with the dealer. If it is unavailable, Polaris support is at 800-822-7933 or productsupport@fluidra.com.

Related guides

Sources

Home Robotics Services is an independent reference site. It is not affiliated with Polaris, Zodiac, Fluidra, or any retailer named here.

Polaris Freedom Warranty: Length, Battery, and How to Claim